Just for my DWP diary, I will quickly note that I had another PIP Assessment two or three weeks ago. The actual appointment was far less awful than I was expecting (though whether or not the report they make from it will be remotely accurate remains to be seen) but the experience of getting to and from the building , getting around the building and sitting in the waiting room was awful.
We’d told them in advance that we needed wheelchair access and preferably a ground floor room. Whilst we did get seen in a wheelchair accessible ground floor room, the assessment centre was located really far away from any bus stops and there was no wheelchair accessible route to the building – the choices of routes where “walk on the road cos the pavement is too narrow for a wheelchair” or “Steep ramp up to another slightly less steep ramp followed by 20 metres of cobblestones and then cross the car park while cars are moving”. So, no, not wheelchair accessible at all really.
We spent over an hour in the waiting room, regularly being told it’d be another 10 minutes or so until we were seen. It was an extremely hot day – one of the hottest so far this year and it was hot inside too but no one dared to leave. One woman nearly fainted from the heat. My boyfriend eventually worked out that there was air-conditioning – they just hadn’t considered turning it on. He asked them to turn it on and they did but seriously, who expects vulnerable people to sit for hours in extreme heat and doesn’t think to use the air-con that is available?
And maybe I’m being petty here but: while I avoided the terribly uncomfortable seating by staying in my wheelchair, the seats were laid out in a pattern creating corridors between rows of seats and the pattern left no space for any wheelchair users to park. All three wheelchair users in the room had to just block of a bit of corridor at the end of a row and hope no one would need us to move. It was as if they didn’t expect us.
Another sign that they clearly didn’t expect wheelchair users was that all the internal doors had to be opened for me by two people for me to pass through. No “Press to Open” doors or large light doors with easy to open handles. Just heavy doors that I couldn’t have opened.
Like I said above, the assessment itself went much better than I’d expected – this time they didn’t ask me why I was still alive with my suicidal thoughts, didn’t ask me how I got PTSD and didn’t make me do any unnecessary physical exams (all of which happened at my first PIP assessment). But really I wish the constant assessments would stop and the fear of the next new and exciting way ATOS and the DWP can dehumanise me and threaten to impoverish me could lift.